We’re truly sorry to hear your stay didn’t meet your expectations. We acknowledge your concerns and appreciate the opportunity to respond. Firstly, our party hire equipment—including the commercial double-door fridge—is clearly outlined in our listing description as optional add-ons, separate from standard bookings, which already includes a large fridge/freezer. The water system, due to our semi-rural location, may occasionally need a simple reset—similar to a light switch. Clear instructions are provided onsite, along with emergency contact details and the presence of our onsite manager right next door. No approach was made to request his assistance at any time. The bedding setup, including foam mattresses, is shown in our listing photos and provided as extra bedding for groups larger than 17—an option available for your group. The small hole mentioned was caused by a previous guest; it’s already scheduled for repair. We also want to note that the booking was made through a third party. You personally did not stay at the property, so the feedback provided may not reflect a full or firsthand understanding of the environment or support available during the stay, that literally was next door We are transparent in our listing and uphold a clear non-refundable policy. Our home has hosted many happy guests and events, and we take pride in offering a unique space. Ngā mihi, Horotiu

So glad you enjoyed your stay was lovely having yous all

Thank you for the feedback, glad you enjoyed yourselves. Will definitely sort