Sadly, I communicated the below to the owner and have not heard back so am sharing my review. We booked the house for the child friendly, wifi, 4 bed room aspects along with other things. We needed to run our business from Raro while on holiday and sit uni exams. There was no wifi as Vodafone were doing repairs however the owner never told us this. We bought the hotspot data from Vodafone (having relied on the house listing) and discovered there was no internet after trying to connect when we went to ask Jo and Micheal for help. We have an infant and a toddler, still breastfeeding so your suggestion of using other island hotspots is not viable with them in tow. Roaming is expensive and slow alternative that also was not suitable. To be honest, if we’d known we would have booked a different house. We were expecting a four bedroom as advertised, not a three bedroom and flat. So someone had to stay in the flat after the baby went to bed at 7pm . We didn’t feel comfortable leaving the baby in the flat alone, especially after hearing about the recent break in. The children needed to be in the flat and master room as those were the only rooms that had AC (it was very hot). Our toddler fell through the rusty drain grate in the driveway, cutting her leg and ankle (a section the drain cover is broken/ rusted off leaving a sizeable gap). The portacot also had no mattress, it was just the frame and hard base. So this too created problems for us as a portacot was listed. We assumed it was a complete portacot. On some nights the drumming and music from the Mai’s centre was late, we considered this extremely disruptive with young children and putting them to sleep was difficult. It was also disappointing to have to message you on our day of travel to get instructions for checking in. When travelling with children the last thing you want to worry about is hunting down how to get there/in. It would have been good if instruction had been communicated to us before we needed them.
However, that being said, the owner was fast to respond to our request for a late checkout and agreed to one. Jo and Micheal were a friendly and wonderful help to us. They tried to assist us in every way they could but unfortunately there were issues their assistance could not fix.